At GOOD AMERICAN STORE, we craft every piece—from our iconic ALWAYS FITS denim to our sculpting Bodysuits and polished OFFICE STAPLES—with precision and care. We stand behind the quality and fit of our collections. However, we understand that sometimes a return or exchange is necessary. Our policy is designed to be as clear, empowering, and seamless as your shopping experience.

Our Return & Exchange Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Process: Initiate your return or exchange via email first (see template below).
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty.

⚠️ Final Sale & Non-Returnable Items

To maintain the integrity and hygiene of certain specialized products, the following are FINAL SALE and cannot be returned or exchanged:

  • COMPRESSION DENIM & NEVER FADE DENIM: Due to their technical, performance-enhancing fabrics and treatments designed for long-term wear and shape retention.
  • DOLLY’S JOLEANS & JEANIUS Collections: As exclusive or limited-edition lines, all sales are final.
  • Bodysuits (for hygiene reasons).
  • Any item marked “Final Sale” on the product page or in your order.

Please try on these items carefully and refer to our detailed size guides. Our Customer Care team is happy to answer any pre-purchase fit questions.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Delivery)

Email our dedicated Customer Care team at [email protected] within the return window. Use the template below to ensure we have all necessary information for a swift resolution.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear GOOD AMERICAN STORE Customer Care, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please insert] Name: [Your Full Name] Email Address: [The email used to place the order] Item(s) for Return/Exchange: – Product Name: [e.g., ALWAYS FITS Bootcut Jeans] – Size: [e.g., Size 30] – Color: [e.g., Classic Blue] – Reason: [e.g., Incorrect Size / Style Preference / etc.] For exchanges, my desired new item is: – Product Name: [e.g., Cropped Jeans in Black] – Size: [e.g., Size 29] I confirm the item(s) are unworn, unwashed, with all original tags and packaging. Please provide the return shipping address and any further instructions. Thank you, [Your Name]

Step 2: Receive Instructions & Return Authorization

Within 1-2 business days, you will receive an email from us containing:

  • A Return Merchandise Authorization (RMA) number.
  • Our return address: 2294 Gambler Lane, Houston, US 77032.
  • Clear packaging instructions.

Please do not send returns without an RMA number, as this will delay processing.

Step 3: Ship Your Return

Securely package the item(s) in their original packaging if possible. Include a copy of your order confirmation or the RMA slip. We recommend using a trackable and insured shipping service (like DHL, FedEx, or your local postal service) and retaining your proof of postage. Return shipping costs are your responsibility.

Step 4: Our Processing & Your Refund/Exchange

Once we receive and inspect your return (typically within 5-7 business days of arrival at our warehouse):

  • For Returns: We will process your refund. You will receive a confirmation email.
  • For Exchanges: We will process the shipment of your new item. If the desired item is out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Your refund will be issued to the original payment method used during purchase:

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds appear in your account within 5-10 business days after we process them, depending on your bank’s policies.
  • PayPal: Refunds are typically reflected in your PayPal balance within 24-48 hours of our processing.

The original shipping fee ($12.95 for Standard Shipping) is non-refundable. For free EMS shipping orders, a nominal handling fee may be deducted if applicable.

International Returns (Global Customers)

As a global brand (serving most regions worldwide), we accept international returns. Please note:

  • You are responsible for any customs duties or taxes incurred on the return shipment.
  • We cannot mark return packages as “gifts” or with a reduced value.
  • The 15-day return window still applies from the date of delivery.

Need Assistance?

Our Customer Care team, committed to the same level of excellence found in our KHLOÈ’S FAVES and ALWAYS FITS collections, is here to guide you.

Email: [email protected]
Mailing Address: 2294 Gambler Lane, Houston, US 77032
Response Time: We strive to respond to all inquiries within 1-2 business days.

Thank you for being part of the GOOD AMERICAN STORE community. We are dedicated to ensuring your experience with us—from finding your perfect fit in our Bootcut & Flare jeans to navigating our policies—is built on trust, clarity, and confidence.