At GOOD AMERICAN STORE, we are dedicated to creating an empowering and seamless experience from the moment you discover your perfect fit to the day your order arrives. Our policies are crafted with the same precision and care as our collections—whether you’re investing in our iconic ALWAYS FITS denim, exploring KHLOÈ’S FAVES, or elevating your wardrobe with our polished OFFICE STAPLES.

This guide outlines our shipping and return processes, designed for clarity and confidence.

Shipping Information

We ship globally to most regions (excluding some remote areas and parts of Asia). Please allow the following timeframes for your order to be processed and delivered:

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details once your order is on its way.

Shipping Methods & Delivery Times

We offer two reliable shipping options to suit your needs:

  • Standard Shipping (via DHL or FedEx)
    • Cost: $12.95
    • Delivery Time: 10-15 business days after dispatch.
    • Ideal for faster, tracked delivery.
  • Free Shipping (via EMS)
    • Available on orders over $50.
    • Delivery Time: 15-25 business days after dispatch.
    • A cost-effective option for global customers.

Delivery times are estimates and may vary depending on your location and customs processing. You can track your order using the link provided in your shipping confirmation email.

Returns & Exchanges Policy

We stand behind the quality, fit, and craftsmanship of every piece. However, if you need to return or exchange an item, our policy is designed to be straightforward and respectful of your time.

Policy at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with all original tags attached, and in the original packaging.
  • Process: Initiate your request via email first (see steps below).
  • Refund Method: Refunds are issued to the original payment method.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty.

⚠️ Final Sale & Non-Returnable Items

To maintain the integrity, performance, and hygiene of our specialized products, the following items are FINAL SALE and cannot be returned or exchanged:

  • COMPRESSION DENIM & NEVER FADE DENIM: Due to their technical, performance-enhancing fabrics and treatments designed for long-term wear and shape retention.
  • DOLLY’S JOLEANS & JEANIUS Collections: As exclusive or limited-edition lines, all sales are final.
  • Bodysuits: For hygiene reasons.
  • Any item marked “Final Sale” on the product page or in your order confirmation.

Please try on these items carefully and consult our detailed size guides. Our Customer Care team is happy to answer any pre-purchase fit questions.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days)

Email our dedicated Customer Care team at [email protected] within the 15-day window. Use the template below to ensure a swift resolution.

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body Template:
Dear GOOD AMERICAN STORE Customer Care,

I would like to request a [Return / Exchange] for my recent order.

Order Number: [Please insert] Name: [Your Full Name] Email Address: [The email used to place the order]
Item(s) for Return/Exchange:
– Product Name: [e.g., ALWAYS FITS Bootcut Jeans] – Size: [e.g., Size 30] – Color: [e.g., Classic Blue] – Reason: [e.g., Incorrect Size / Style Preference / etc.]
For exchanges, my desired new item is:
– Product Name: [e.g., Cropped Jeans in Black] – Size: [e.g., Size 29]
I confirm the item(s) are unworn, unwashed, with all original tags and packaging.

Please provide the return shipping address and any further instructions.

Thank you,
[Your Name]

Step 2: Receive Instructions & Return Authorization

Within 1-2 business days, you will receive an email containing:

  • A Return Merchandise Authorization (RMA) number.
  • Our return address: 2294 Gambler Lane, Houston, US 77032.
  • Clear packaging instructions.

Please do not send returns without an RMA number, as this will delay processing.

Step 3: Ship Your Return

  • Securely package the item(s) in their original packaging if possible.
  • Include a copy of your order confirmation or the RMA slip inside the package.
  • We recommend using a trackable and insured shipping service (like DHL, FedEx, or your local postal service) and retaining your proof of postage.
  • Return shipping costs are your responsibility.

Step 4: Our Processing & Your Refund/Exchange

Once we receive and inspect your return (typically within 5-7 business days of arrival at our warehouse):

  • For Returns: We will process your refund. You will receive a confirmation email.
  • For Exchanges: We will process the shipment of your new item. If the desired item is out of stock, we will contact you to discuss alternatives or issue a refund.

Refund Timeline & Method

Your refund will be issued to the original payment method used during purchase:

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds appear in your account within 5-10 business days after we process them, depending on your bank’s policies.
  • PayPal: Refunds are typically reflected in your PayPal balance within 24-48 hours of our processing.

Note: The original shipping fee ($12.95 for Standard Shipping) is non-refundable. For free EMS shipping orders, a nominal handling fee may be deducted if applicable.

International Returns

As a global brand, we accept international returns. Please note:

  • You are responsible for any customs duties or taxes incurred on the return shipment.
  • We cannot mark return packages as “gifts” or with a reduced value.
  • The 15-day return window still applies from the date of delivery.

Need Assistance?

Our Customer Care team, committed to the same level of excellence found in our KHLOÈ’S FAVES and ALWAYS FITS collections, is here to guide you.

  • Email: [email protected]
  • Mailing Address: 2294 Gambler Lane, Houston, US 77032
  • Response Time: We strive to respond to all inquiries within 1-2 business days.

Thank you for being part of the GOOD AMERICAN STORE community. We are dedicated to ensuring your experience with us—from finding your perfect fit in our Bootcut & Flare jeans to navigating our policies—is built on trust, clarity, and confidence.

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